IT Services Built for Creative Agencies.

From day-to-day support to long-term strategy, we handle the technology so your team can focus on the work that matters. Every service is designed with creative workflows in mind, because we know your business doesn’t fit in a box.

Budget with confidence. Our pricing model gives you predictable monthly IT costs. No surprise invoices. No high-low swings. Just consistent, reliable support you can plan around.

Our Services

Managed IT Support

Your technology, handled.

Day-to-day support for the issues that slow your team down. Real humans who respond in minutes, not days.

What’s included:

  • Helpdesk support and ticket management
  • Hardware troubleshooting and setup
  • Software installation and management
  • Support for remote and distributed teams across the US

Cybersecurity

Protection that runs in the background, not in your way.

Proactive threat monitoring, incident response, and the tools to keep your data and your clients’ data safe.

What’s included:

  • 24/7 threat monitoring and protection
  • Incident detection and response
  • Dark web credential scanning
  • Email breach and identity compromise checks
  • Shadow IT and cloud app vulnerability detection
  • Cyber insurance compliance support
  • Security awareness training

SOC 2 Readiness and Compliance

Pass security reviews. Win bigger clients.

More enterprise clients are requiring SOC 2 compliance before signing contracts. We help you get there without disrupting your operations.

What’s included:

  • SOC 2 Type 1 implementation
  • Gap analysis against SOC 2, NIST & cyber insurance standards
  • Documentation gathering and organization
  • Policies, evidence, and controls compilation
  • Security questionnaire support so you can respond fast and accurately

Fractional CTO Services

Strategic IT leadership without the full-time cost.

Get executive-level technology guidance tailored to your business. We map your workflows, identify gaps, and build a plan to keep your technology aligned with your growth.

What’s included:

  • Business and workflow audits
  • Technology touch point mapping and diagrams
  • Annual or bi-annual leadership meetings
  • Quarterly account reviews
  • Customized training based on your team’s needs
  • Ongoing strategic planning and recommendations

Back Office Solutions

Streamline the tools you rely on.

Too many platforms. Too many logins. Too many vendors. We consolidate and manage your back office so everything works together.

What’s included:

  • Cloud management and optimization
  • Software consolidation (multiple tools into fewer, better ones)
  • Vendor management and oversight
  • Single sign-on (SSO) implementation
  • Centralized password management
  • Patch management and updates
  • Data mapping (where it lives, who has access, how it moves)
  • Backup and disaster recovery

AI Policy & Guidance

Navigate AI without the risk.

AI tools are changing how creative teams work — and not always with your knowledge. We help you discover what’s already in use across your organization, determine what’s safe, and put the guardrails in place to protect client data while keeping your team productive.

What’s included:

  • Shadow AI discovery and assessment
  • Blocking and enforcement of unauthorized AI tools
  • AI tools audit across your environment
  • Policy creation for approved and restricted tools
  • Guidance on protecting client data when using AI
  • Recommendations for AI tools that fit your workflow
  • Ongoing updates as the landscape evolves

The Jones IT difference.

We built Jones IT to be the kind of IT partner you would want to work with. Here’s what that looks like:

We actually understand creative workflows.

We start every engagement by mapping your workflow from end to end. We learn how your team works, what tools you rely on, and where technology fits into your process. That means faster support, smarter solutions, and fewer disruptions to the work that matters.

Your accounts, your logins, your information. We provide full access from day one and never charge extra for it. You stay in control, whether we’re working together for one year or ten.

We help you buy directly from vendors to keep costs down. No hidden fees, no middleman markups. Just honest guidance on what you actually need.

We conduct thorough security and risk assessments built around your operations and compliance requirements. Then we stick around to monitor threats, maintain your security posture, and adapt as your business grows.

Your path to stress-free IT.

Getting started is simple. No long contracts. No complicated onboarding. Just a conversation to see if we’re the right fit.

Discovery Call

We start with a conversation. You tell us what’s frustrating, what’s not working the way it should, and what’s keeping you up at night. No cost, no obligation, just clarity on whether we’re a fit.

Step 1

IT & Security Snapshot

We run a complimentary assessment of your current environment. Within 48 hours, you’ll see your biggest risks, hidden vulnerabilities, and opportunities to streamline.

Step 2

Ongoing Partnership

If we’re the right fit, we take IT off your plate entirely. Cybersecurity, compliance, helpdesk, hardware, cloud management, vendor oversight. You focus on creative work. We handle the rest.

Step 3

Ready to get your team's time back?

Stop losing hours to IT headaches. Let’s talk about what’s not working and how we can fix it.

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